Submit a Claim Request

Submit a Claim Request

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Is your power out?
If you do not currently have power please contact us at: 1‑800‑428‑6004

Nova Scotia Power is committed to providing our customers with dependable power. Every year, we invest millions of dollars in efforts to strengthen over tens of thousands of kilometers of distribution and transmission power lines throughout the province. However, there are times when we do experience outages due to adverse weather conditions or failure beyond our control.

Claims Process
1
Complete Claim Request Form

In the form, you will need to provide the following information:

  • Contact information
  • Description of damage
  • Documentation of damage (photos or video)
  • Receipts if replaced/repaired
  • Date the damage occured
2
Nova Scotia Power Investigation

A customer service representative will contact you within 4 business days. In more complex cases, the investigation can take up to 30 days. The investigator may contact you directly to ask for additional information.

3
Claim Accepted

If your claim is accepted, please be advised that Nova Scotia Power will payout the depreciated value of the item(s) that are not repairable.

You will receive compensation based on documentation and an evaluation by a Nova Scotia Power assessor. Please do not throw out the damaged items.

4
Claim Rejected

Please contact your insurance provider to see if the damage is covered under your existing plans.

Should I submit a Claim Request?

Nova Scotia Power will complete an investigation to determine if we are responsible for damages.

If damages are caused by weather related outages, wildlife, a motor vehicle accident, or other causes beyond our control, claims will not be reimbursed.

What caused the damage?

Please select the option below that best explains what caused the damage.