SMART METER OPT-OUT RESIDENTIAL

SMART METER OPT-OUT ACKNOWLEDGEMENT FORM

Smart meters will put customers in control of their energy usage and help us respond quicker in the event of an outage. It is a big step forward in creating a modernized electricity grid that is based on choice, convenience, reliability, and more customer control. As well, smart meters are the foundation for integrating future smart grid innovations, as customer demand grows for technologies like electric vehicles, smart appliances, and battery systems.

Nova Scotia Power will begin upgrading customers current electrical meters to smart meters in the fall of 2019 and continue through to early 2021. When smart meter technology is turned on in 2021, customers will begin enjoying the following benefits:

  • Access to daily information on your energy consumption, enabling you to make more informed decisions on how you use electricity. You will also have the option to set billing notifications to help manage your electricity costs.
  • Smart meters will notify us when your power goes out. We will be able to troubleshoot remotely, and, if needed, send a crew to help get the power back on. This will enable a quicker response in the event of an outage.
  • Smart meters will enable connection or disconnection of electricity without an on-site appointment, making it quicker and easier for you.
  • Before opting-out of receiving a smart meter, it is important to understand the service limitations of a non-communicating meter. It is also important to be aware of the fees associated with manually reading a non-communicating meter.

    Please carefully read the following information and sign all required waivers and acknowledgements to complete the application to opt out of receiving a smart meter.

    * indicates a required field

    STEP 1
    STEP 2
    REFUSAL OF SMART METER BENEFITS

    I acknowledge that by opting out, I WILL NOT RECEIVE the following smart meter benefits:

    Enhanced service
    Smart meter technology will make connecting or disconnecting electricity easier and faster for you. If you are moving, or if you have a seasonal property, there will be no need to book an appointment. Just give us a call and we will be able to turn your power on or off remotely.

    Quicker response
    Smart meters will notify us when your power goes out. We will be able to troubleshoot remotely, and, if needed, send a crew to help get the power back on. This will enable a quicker response in the event of an outage.

    Information is power
    Smart meters will put you in control of your energy use. When smart meter technology comes online in 2021, you will be able to easily access and monitor your daily energy use. You will also have the option to set billing notifications to help manage your costs.

    STEP 3
    ACKNOWLEDGEMENT OF MANUAL METER READS AND FEES

    I understand that under the terms of the Nova Scotia Utility and Review Boards direction I will be required to pay a fee for NS Power to manually read a non-communicating meter.

    Customers whose meters are currently read every two months, will move to two reads per year and will be required to pay a fee of approximately $4 per month (about $48 per year). Fees will not appear on your bill now. This amount is an estimate and NS Power will need to re-apply to the Nova Scotia Utility and Review Board for approval to begin charging fees.

    I understand that my meter will be read two times per year.

    I understand that my bills will be estimated outside of my two meter reads per year. Estimates are based on the two readings and my average usage.

    I must provide reasonable access to my meter for the purpose of conducting meter reads and meter maintenance.

    STEP 4
    ACKNOWLEDGEMENT

    In submitting this form, you acknowledge and agree that Nova Scotia Power may collect, use and disclose your personal information submitted in this form in accordance with NS Powers Customer Privacy Policy